MONDAY LUXURY FEE: $75

Mondays are off-schedule. Non-refundable fee, doesn't go toward your service. Pay with a method above within 15 minutes or your slot is released.

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BRAID START TIME FEE: $30
Braids (except 2 feed-ins / braid downs) booked after 9:00 AM get an automatic $30 convenience fee, added to your total at checkout.

RESCHEDULING

 (1) reschedule per appointment. Manage it in the login portal or text your new date. A second reschedule forfeits your retainer, and a new booking is required.

BOOKING IS FINAL

No changes once booked: service, time, or person. Double-check before hitting book.

CONFIRM 

Confirm the day before by 9:00 PM or your slot auto-cancels at 9:01 PM for the waitlist. Check your email for the link!

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PREPARATION RULE:

No shampoo included (unless your service says so). Arrive freshly shampooed, fully blow-dried, detangled & product-free. Unprepared = extra fees or denial. Shampoo can be added on the Summary page.

YOUR ARRIVAL 

RING THE DOORBELL WITH THE PINK HEART ON ARRIVAL.

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15 MINUTES LATE: CANCELED. 

TEXT ME BEFORE YOUR START TIME IF YOU'RE RUNNING BEHIND.

CANCEL POLICY

RETAINERS ARE 100% NON-REFUNDABLE.

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STANDARD CANCEL: 24+ hours ahead.

LATE CANCEL/WALK-OUTS: Under 24 hours notice or leaving mid-service=100% of remaining balance charged to card on file.

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NO CALL NO SHOW: 100% of remaining balance charged. Future visits paid in full at booking.