RETAINER PAYMENT

SERVICING AGES 12 & OVER ONLY.

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A NON-REFUNDABLE $50.00 RETAINER, PLUS $2 TRANSACTION FEE IS REQUIRED. 

(DUE AT CHECKOUT. $50 GOES TOWARD THE SERVICE.)

​TO PAY YOU CAN USE:

• DEBIT/CREDIT CARD 

• CHOOSE MANUAL PAYMENT FOR:

   ZELLE

   VENMO

   CASH APP

   CASH​ (TRANSACTION FEE NOT REQUIRED)

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TO PAY THE REMAINING BALANCE USE:

   CASH ONLY!

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(CARD SWIPE IS NOT AVAILABLE!)

CONFIRM YOUR APPOINTMENT

CONFIRM BY TEXTING 314-238-8808 THE DAY BEFORE BY 9:00PM! OR IT WILL BE CANCELED.(THIS HELPS MINIMIZE NO-SHOWS)

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PLEASE CHECK YOUR EMAIL!

HERE'S WHAT YOU SHOULD CHECK FOR:  

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•  FOLLOW-UP EMAIL SENT IMMEDIATELY AFTER BOOKING.

• CONFIRMATION/REMINDER EMAIL SENT 24-HRS BEFORE THE APPOINTMENT.

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IF YOU CLAIM TO NOT HAVE RECEIVED THEM, STILL CONFIRM OR LET ME KNOW!

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RESCHEDULING POLICY

LOGIN AS A MEMBER TO RESCHEDULE OR TEXT ME WITH YOUR NEW DATE READY. YOU HAVE 1 PASS. IF YOU TRY AGAIN WILL FORFEIT YOUR RETAINER FEE.

(Please reschedule if you are sick or have a serious emergency.)

MONDAY BOOKING FEE

MONDAY IS MY OFF DAY. BOOKING ON THIS DAY WILL REQUIRE A $50 BOOKING FEE!

THIS FEE DOES NOT GO TOWARDS THE SERVICE, IT WILL BE ADDED TO YOUR TOTAL & BOTH FEES ARE DUE UPFRONT: $102.)​

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PLEASE USE THIS PAY LINK TO PAY THE $50 BOOKING FEE:

www.hairbylexxstl.com//_paylink/AYj-UzfC

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IT WILL BE IN YOUR CONFIRMATION EMAIL ALSO.

COME CLEAN IF THE SERVICE DOES NOT INCLUDE SHAMPOO:

​PROPER STEPS:
(SHAMPOO / BLOW DRY/ DETANGLE)

NO PRODUCTS ON HAIR OR SCALP. 

FAILURE TO DO SO WILL RESULT IN PAYING AN ADDITIONAL FEE OR I HAVE THE RIGHT TO DENY SERVICE.

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SHAMPOO/BLOWOUTS ARE  OTHERWISE ADD-ONS. ADD USING THE BOOKING FORM.

CANCEL POLICY

THIS ACTION IS COMPLETELY UP TO YOU. YOU WILL NOT RECEIVE YOUR RETAINER FEE BACK IF YOU CANCEL UNDER ANY CIRCUMSTANCES, THIS FEE IS NON-REFUNDABLE. IF I CANCEL YOUR APPOINTMENT, YOU WILL RECEIVE YOUR RETAINER FEE BACK.

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(Please take action no less than 24 hours before your appointment. Avoid paying an additional retainer fee or from being restricted from booking.)

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NO CALL NO SHOWS ARE RESTRICTED UNLESS A NEW BOOKING IS PAID IN FULL IN ADVANCE.

BOOKING INFO & APPOINTMENT CHANGES

BRAID APPOINTMENTS BOOKED AFTER 9:00AM IS CONSIDERED A LATE START & WILL REQUIRE A $30 FEE THAT WILL BE ADDED TO YOUR TOTAL. THE APPOINTMENT WILL BE UPDATED WITH THE NEW CHARGE. IF YOU DO NOT WISH TO PAY THIS FEE, PLEASE BOOK BRAIDS FOR 9:00AM! 2 FEED-IN BRAIDS & BRAID DOWN IS EXCLUDED IN THIS FEE.

APPOINTMENT CHANGES ARE NOT ALLOWED! THIS INCLUDES: CLIENT, TIME, & SERVICE.

ARRIVAL 

I AM LOCATED IN A SUITE. 

 RING THE DOORBELL WITH THE PINK HEART UPON ARRIVAL.

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YOU ARE RESPONSIBLE FOR KEEPING TRACK OF YOUR APPOINTMENT.

TRY TO BE ON TIME.

PLEASE BE SURE TO NOTIFY ME IF YOU ARE RUNNING LATE.

314 238 8808.

BE CONSIDERATE & TEXT BEFORE YOUR START TIME!

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IF YOU ARE 15 MINUTES+ LATE, THE APPOINTMENT WILL BE CANCELED. NO EXCEPTIONS.

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