RETAINER REQUIRED

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   PAY AT CHECKOUT TO SECURE YOUR BOOKING.

CONFIRM YOUR APPOINTMENT

CONFIRM THE DAY BEFORE YOUR APPOINTMENT BY 9:00PM! OR IT WILL BE CANCELED. (THIS HELPS MINIMIZE NO-SHOWS)

LATE CANCELLATIONS DO REQUIRE A 50% CANCELLATION FEE.

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PLEASE CHECK YOUR EMAIL!

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HERE'S WHAT YOU SHOULD CHECK FOR:  

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•  FOLLOW-UP EMAIL SENT IMMEDIATELY AFTER BOOKING.

• CONFIRMATION/REMINDER EMAIL SENT 24-HRS BEFORE THE APPOINTMENT.

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PLEASE LET ME KNOW IF YOU HAVE NOT RECEIVED ANY EMAILS, BUT PLEASE STILL CONFIRM WITH ME TO AVOID CANCELLATION.

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RESCHEDULING POLICY

YOU CAN LOGIN TO RESCHEDULE OR TEXT WITH YOUR NEW DATE READY.

YOU HAVE 1 PASS. IF YOU TRY AGAIN YOU WILL FORFEIT YOUR RETAINER.

PLEASE RESCHEDULE IF YOU ARE SICK OR HAVE A SERIOUS EMERGENCY!

ADDITIONAL FEES

MONDAY BOOKING:

$50.00

MONDAY IS AN OFF DAY THAT REQUIRES A FEE THAT DOES NOT GO TOWARD YOUR SERVICE COST. 

​THE LINK TO PAY WILL BE IN YOUR FOLLOW-UP EMAIL.

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BRAIDS LATER THAN 9AM:

$30.00

PLEASE BOOK BRAIDS FOR 9AM OR YOU WILL CHARGED A LATE START FEE. DUE TO A TIGHT SCHEDULE I PREFER TO START EARLY, BUT WILL ACCOMMODATE FOR A FEE. TOTAL WILL BE UPDATED AT CHECKOUT. (2 FEED-INS AND BRAID DOWN ARE EXCLUDED FROM THIS FEE.

COME CLEAN IF THE SERVICE DOES NOT INCLUDE SHAMPOO:

PROPER STEPS:
(SHAMPOO / BLOW DRY/ DETANGLE)

NO PRODUCTS ON HAIR OR SCALP. 

FAILURE TO DO SO:

RESULT TO PAYING ADDITIONAL FEES OR I HAVE THE RIGHT TO DENY SERVICE.

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SHAMPOO/BLOWOUTS ARE ADD-ONS. ADD USING THE BOOKING FORM.

CANCEL POLICY

CANCELING IS COMPLETELY UP TO YOU. YOU WILL NOT RECEIVE THE RETAINER BACK IF YOU CANCEL UNDER ANY CIRCUMSTANCES, IT IS NON-REFUNDABLE. IF I NEED TO CANCEL YOU WILL RECEIVE THE RETAINER BACK.

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PLEASE CANCEL NO LESS THAN 24 HOURS BEFORE YOUR BOOKING TO AVOID THE LATE CANCELLATION FEE.

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NO CALL NO SHOWS ARE CHARGED A NO SHOW FEE AND  ANY FUTURE BOOKINGS WILL NEED TO BE  PAID IN FULL AT THE TIME OF BOOKING.

 APPOINTMENT CHANGES

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SORRY! THEY ARE NOT ALLOWED! THIS INCLUDES NO CHANGING THE CLIENT, THE TIME, OR THE SERVICE.

ARRIVAL 

I AM LOCATED IN A SUITE. 

 RING THE DOORBELL WITH THE PINK HEART UPON ARRIVAL.

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TRY TO BE ON TIME.

PLEASE BE SURE TO NOTIFY ME IF YOU ARE RUNNING LATE.

BE CONSIDERATE & TEXT BEFORE YOUR START TIME!

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IF YOU'RE 15 MINUTES LATE, THE APPOINTMENT WILL BE CANCELED. NO EXCEPTIONS.

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